Contact Us

Ways to get in touch with our team 

 

ONLY FOR USE BY MORTGAGE INTERMEDIARIES

Important contact information

Pre application

Call our Business Development Team or use LiveTALK
  • Talk to our BDAs and you’ll get the answers you need quickly, before you submit a mortgage application to us.
  • Contact us on: 0345 026 0008.
  • Relay UK: 18001 0345 026 0008.
  • Calls may be recorded for training and monitoring purposes.
  • Opening times: 

          Monday – Friday 9am – 5pm

LiveTALK

  • If you’ve got a quick policy query, simply send us your question on LiveTALK.
  • LiveTALK will pop up on our website when our BDAs are online, so you can rely on an answer from a real person.

Post application

Call our Broker Line and use Case Tracking
  • Our team will be able to help you with queries about the progress of your customers mortgage application.
  • Contact us on: 0345 600 0205.
  • Relay UK: 18001 0345 600 0205.
  • Calls may be recorded for training and monitoring purposes.
  • Opening times:

          Monday – Friday 9am – 5pm

Check Case Tracking

  • Check our system here, before you call us to see where we’re up to with your customers mortgage application.

 

Sending information to us

Upload supporting documents securely within our Broker Portal.

You will be able to view all outstanding supporting information and receive real time confirmation that your document has been successfully received.