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NatWest Intermediary Solutions

A dedicated knowledge base for mortgage intermediaries who are authorised to provide mortgage advice.

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To submit an application, or to manage an existing one, choose one of the options below.

Introducing our new 95% 2 year fixed rate 3.69%

 

(APRC 3.8%, SVR 3.75%) Up to 95% LTV £0 product fee

Early repayment charges may apply 

Add your signposting title here… NatWest Intermediary Solutions wins two 5 star awards at the Financial Adviser Service Awards

We are delighted to have received a 5 star award for our broker service and been voted as the no.1 Lender and Most Improved Lender in the Mortgages Lenders and Packagers category at the Financial Adviser Service Awards 2016. These awards are voted for by intermediaries and are regarded as the blue riband measure for the financial services industry.

Current processing times
Current Service Levels
New broker registrations Registrations received on Thursday 19th January
Underwriting Applications received on Wednesday 18th January
Further Information Received on Wednesday 18th January
LiveTALK average wait time 48 seconds
Telephony average wait time 30 seconds
Average speed to offer purchase 15 days
Average speed to offer remortgage 15 days
Latest news

NatWest Intermediary Solutions staff conference

Thursday 19 January

All staff at NatWest Intermediary Solutions will be attending a Business Conference on Tuesday 24th January. This means that some services will be unavailable for a limited period:

 

  • LiveTALK will be unavailable from 2.45pm on Monday 23rd January until 2pm on Wednesday 25th January when normal service will resume.
  • Your BDM will send you a personal message confirming when they will be out of the office.
  • If you have a new business enquiry we will be pleased to discuss this with you on our return to the office on Wednesday 25th January, either via LiveTalk or your BDM.  You can also refer to our A-Z of lending criteria found on this home page.
  • If your query is relating to an existing case please use our online application tracker available via our website or contact 03459 001110

We apologise for this brief inconvenience but the conference is important for our business to ensure that we continue to deliver a great broker experience in 2017

NEW Lending Guide and Packaging Requirements checklist

Thursday 12 January

We have updated two items of our broker sales material that are available now in the Forms and guides page on this web site.

 

Lending Guide – provides you with a comprehensive overview of our lending policy, criteria, packaging requirements as well as a summary of our approach to New Build and what happens once you submit an application.

 

Packaging Requirements – provides you with a checklist of the key documentation that you need to submit with a mortgage application for a range of customers’ circumstances.  Please note that in the top section of the first page we have emphasised the need to ensure that ALL documents submitted are certified. The other sections that have changed include Contractors, Using additional income and Maintenance. Please familiarise yourself with these requirements to ensure that your applications do not experience any avoidable delays.

Changes to semi-exclusive range

Effective from Thursday 5 January

On Thursday 5 January, we are introducing some changes to our semi-exclusive range which include the withdrawal of some 5 year fixed rate deals and small rate increases on a selection of 2 and 5 year fixed rate residential deals and two buy-to-let remortgage deals.  Here’s a full summary of the changes with product codes in brackets:

 

SEMI-EXCLUSIVE RANGE

 

Residential

WITHDRAWAL: 5 year fixed rate purchase

[FO13593] 80% LTV 2.68% (APRC 3.4%, SVR 3.75%), £0 product fee

[FO13594] 85% LTV 2.68% (APRC 3.4%, SVR 3.75%), £0 product fee

[FO13596] 90% LTV 3.29% (APRC 3.6%, SVR 3.75%), £0 product fee

 

WITHDRAWAL: 5 year fixed rate remortgage

[FO13608] 80% LTV 2.68% (APRC 3.4%, SVR 3.75%), £0 product fee

[FO13609] 85% LTV 2.78% (APRC 3.4%, SVR 3.75%), £0 product fee

[FO13610] 90% LTV 3.29% (APRC 3.6%, SVR 3.75%), £0 product fee

 

RATE CHANGE: 5 year fixed rate £500 cashback – First-time buyer only purchase

[FO13985] 85% LTV increasing by 19bps from 2.68% to 2.87% (APRC 3.5%, SVR 3.75%), £0 product fee

[FO13986] 90% LTV increasing by 21bps from 3.29% to 3.50%  (APRC 3.7%, SVR 3.75%), £995 product fee

 

RATE CHANGE: 2 year fixed rate purchase

[FO13964] 60% LTV increasing by 8bps from 1.20% to1.28% (APRC 3.5%, SVR 3.75%), £995 product fee

[FO13965] 60% LTV increasing by 8bps from 1.59% to 1.67% (APRC 3.5%, SVR 3.75%), £0 product fee

[FO13966] 70% LTV increasing by 2bps from 1.32% to 1.34% (APRC 3.5%, SVR 3.75%), £995 product fee

[FO13967] 75% LTV increasing by 7bps from 1.32% to 1.39% (APRC 3.5%, SVR 3.75%), £995 product fee

[FO13968] 80% LTV increasing by 5bps from 1.89% to 1.94% (APRC 3.5%, SVR 3.75%), £0 product fee

[FO13969] 90% LTV increasing by 7bps from 2.14 to 2.21% (APRC 3.6%, SVR 3.75%), £995 product fee

 

RATE CHANGE: 5 year fixed rate purchase

[FO13970] 70% LTV increasing by 5bps from 2.13% to 2.18% (APRC 3.3%, SVR 3.75%), £995 product fee

[FO13971] 70% LTV increasing by 5bps from 2.33% to 2.38% (APRC 3.3%, SVR 3.75%), £0 product fee

[FO13972] 75% LTV increasing by 7bps from 2.13% to 2.20% (APRC 3.3%, SVR 3.75%), £995 product fee  

[FO13973] 75% LTV increasing by 13bps from 2.33% to 2.46% (APRC 3.3%, SVR 3.75%), £0 product fee

[FO13974] 90% LTV increasing by 12bps from 2.87% to 2.99(APRC 3.6%, SVR 3.75%), £995 product fee

 

RATE CHANGE: 2 year fixed rate remortgage

[FO13975] 60% LTV increasing by 8bps from 1.24% to 1.32% (APRC 3.5%, SVR 3.75%), £995 product fee

[FO13976] 70% LTV increasing by 6bps from 1.39% to 1.45% (APRC 3.5%, SVR 3.75%), £995 product fee

[FO13977] 75% LTV increasing by 2bps from 1.43% to 1.45% (APRC 3.5%, SVR 3.75%), £995 product fee

[FO13978] 80% LTV increasing by 4bps from 1.59% to 1.63% (APRC 3.5%, SVR 3.75%), £995 product fee

[FO13979] 85% LTV increasing by 1bp from 1.73% to 1.74% (APRC 3.5%, SVR 3.75%), £995 product fee

 

RATE CHANGE: 5 year fixed rate remortgage

[FO13980] 60% LTV increasing by 10bps from 1.88% to 1.98% (APRC 3.2%, SVR 3.75%), £995 product fee

[FO13981] 70% LTV increasing by 5bps from 2.18% to 2.23% (APRC 3.3%, SVR 3.75%), £995 product fee

[FO13982] 70% LTV increasing by 5bps from 2.38% to 2.43% (APRC 3.3%, SVR 3.75%), £0 product fee

[FO13983] 75% LTV increasing by 6bps from 2.18% to 2.24% (APRC 3.3%, SVR 3.75%), £995 product fee

[FO13984] 75% LTV increasing by 10bps from 2.38% to 2.48% (APRC 3.3%, SVR 3.75%), £0 product fee

 

Buy-to-let

RATE CHANGE: 2 year fixed rate remortgage

[FO13987] 70% LTV increasing by 6bps from 2.33% to 2.39% (APRC 4.1%, SVR 4.25%), £995 product fee

[FO13988] 75% LTV increasing by 16bps from 2.33% to 2.49% (APRC 4.1%, SVR 4.25%), £995 product fee

 

Overpayments:

Overpayments of up to 10% of the outstanding balance per annum are allowed during the initial deal period.

 

Early repayment charges:

2 year fixed rate: 2% until 30 April 2018, 1% until 30 April 2019

5 year fixed rate: 5% until 30 April 2018, 4% until 30 April 2019, 3% until 30 April 2020, 2% until 30 April 2021, 1% until 30 April 2022

 

Minimum loan amounts:

£25,000

 

For a complete listing of all our mortgage products, please visit the product page.

 

Transitional arrangements

You’ll be able to produce Mortgage Illustrations and submit applications online for existing deals up to 10:30pm on 4 January 2017.

 

Supporting documentation for online applications must be received in our Mortgage Centre in Birmingham by close of business on 18 January 2017.

 

Missing information process

Cases received before 5 January 2017 with missing information will be identified by the Broker Support Team, who will contact you to obtain this.  If the missing information cannot be completed on the same day, the case will not qualify for the expired deal.

 

If you are unable to submit a case online then you must submit a paper-based application and e-mail your BDM by midday on 5 January 2017. Requests received after this time will not be considered.

 

Your email must include in bullet points:

·         Your details (name, company and postcode)

·         Client name

·         Product to choose

·         Amount looking to borrow

·         Reason for paper application - if you have experienced a technical issue a clear description of the problem encountered with error code (if applicable) must be provided.

·         Whether you were trying to submit the application via the NatWest Intermediary Solutions website or Mortgage Trading Exchange?

 

Paper applications must be signed by all applicants and the original received at the following address by close of business 9 January 2017 for the rate to be honoured:

NatWest Intermediary Solutions

Broker Support Team

1st Floor

6 Brindley Place

Birmingham

B1 2 UU

 

Any cases that are submitted with missing information will not be upheld. Any cases submitted must have all supporting documentation by 18 January 2017.

 

If you have any questions around criteria or packaging please contact our LiveTALK team who will happily give you some guidance or if you have a complicated or a high value case you wish to discuss please give your BDM a call.

Changes to the way buy-to-let mortgage applications are assessed

Monday 19 December

 

From 1 January 2017, the PRA requires that lenders introduce a new, more rigorous assessment of affordability for buy-to-let mortgage applications.

 

To comply with these new regulations, from 1 January 2017, we will be introducing some changes to the way we assess buy-to-let applications. These can be summarised as follows:

 

  • Affordability calculation. We will require details of a buy-to-let customer’s personal income to be submitted along with details of their current and expected rental income.

     

  • Online affordability calculator. We will have a new online buy-to-let affordability calculator on our website that you can use as a guide to assessing your buy-to-let customers’ affordability. It is the same one as our underwriters will use, so if you receive a positive result from this, provided no information changes and all the details are accurate, you can expect a positive decision from our underwriters.

     

  • REFER decisions. From 1 January 2017 until the end of February 2017, all buy-to-let applications that are submitted, and are not immediately declined, will receive an automatic REFER decision. This does not mean that an application is likely to be declined. It purely means that, until our systems are updated, we will not be able to provide you with an immediate confirmed online ACCEPT decision until our underwriters have assessed it. However, if you use the online buy-to-let calculator (mentioned above) you will get a good idea of whether or not it will be accepted.

     

  • Interest coverage ratio (ICR). We will be increasing the ICR used in our rental cover calculation to 145%.

     

  • Rental cover calculation. The interest rate used in the rental cover calculation will remain at the current 5.5%.

There are no changes to our buy-to-let lending criteria.

 

Buy-to-let applications received by close of business on 31 December 2016 will be considered on the current affordability assessment requirements.

 

                                      

New 5 year fixed rate deals and rate changes

Effective from Thursday 15 December

 

On Thursday 15 December, we are launching a number of new 5 year fixed rate purchase and remortgage deals in our semi-exclusive range and changing the rates on a number of mortgages in both our core and semi-exclusive ranges. Here’s a full run-down of the changes, with product codes in brackets:

 

 

SEMI-EXCLUSIVE RANGE

 

Residential

NEW: 5 year fixed rate purchase

[FO13593] 80% LTV 2.68% (APRC 3.4%, SVR 3.75%), £0 product fee

[FO13594] 85% LTV 2.68% (APRC 3.4%, SVR 3.75%), £0 product fee

[FO13596] 90% LTV 3.29% (APRC 3.6%, SVR 3.75%), £0 product fee

 

NEW: 5 year fixed rate remortgage

[FO13608] 80% LTV 2.68% (APRC 3.4%, SVR 3.75%), £0 product fee

[FO13609] 85% LTV 2.78% (APRC 3.4%, SVR 3.75%), £0 product fee

[FO13610] 90% LTV 3.29% (APRC 3.6%, SVR 3.75%), £0 product fee

 

RATE CHANGE: 5 year fixed rate £500 cashback – First-time buyer only purchase

[FO13611] 85% LTV decreasing by 19bps from 2.87% to 2.68% (APRC 3.4%, SVR 3.75%), £0 product fee

[FO13612] 90% LTV decreasing by 21bps from 3.50% to 3.29% (APRC 3.6%, SVR 3.75%), £995 product fee

 

RATE CHANGE: 2 year fixed rate purchase

[FO13582] 60% LTV decreasing by 8bps from 1.28% to 1.20% (APRC 3.5%, SVR 3.75%), £995 product fee

[FO13583] 60% LTV decreasing by 8bps from 1.67% to 1.59% (APRC 3.5%, SVR 3.75%), £0 product fee

[FO13584] 70% LTV decreasing by 2bps from 1.34% to 1.32% (APRC 3.5%, SVR 3.75%), £995 product fee

 [FO13585] 75% LTV decreasing by 7bps from 1.39% to 1.32% (APRC 3.5%, SVR 3.75%), £995 product fee

[FO13586] 80% LTV decreasing by 5bps from 1.94% to 1.89% (APRC 3.5%, SVR 3.75%), £0 product fee

 [FO13587] 85% LTV increasing by 2bps from 2.04% to 2.06% (APRC 3.5%, SVR 3.75%), £0 product fee

[FO13588] 90% LTV decreasing by 7bps from 2.21 to 2.14% (APRC 3.6%, SVR 3.75%), £995 product fee

 

RATE CHANGE: 5 year fixed rate purchase

[FO13589] 70% LTV decreasing by 5bps from 2.18% to 2.13% (APRC 3.3%, SVR 3.75%), £995 product fee

[FO13590] 70% LTV decreasing by 5bps from 2.38% to 2.33% (APRC 3.3%, SVR 3.75%), £0 product fee

[FO13591] 75% LTV decreasing by 7bps from 2.20% to 2.13% (APRC 3.3%, SVR 3.75%), £995 product fee

[FO13592] 75% LTV decreasing by 13bps from 2.46% to 2.33% (APRC 3.3%, SVR 3.75%), £0 product fee

[FO13595] 90% LTV decreasing by 12bps from 2.99% to 2.87(APRC 3.5%, SVR 3.75%), £995 product fee

 

RATE CHANGE: 2 year fixed rate remortgage

[FO13597] 60% LTV decreasing by 8bps from 1.32% to 1.24% (APRC 3.5%, SVR 3.75%), £995 product fee

 [FO13598] 70% LTV decreasing by 6bps from 1.45% to 1.39% (APRC 3.5%, SVR 3.75%), £995 product fee

 [FO13599] 75% LTV decreasing by 2bps from 1.45% to 1.43% (APRC 3.5%, SVR 3.75%), £995 product fee

 [FO13600] 80% LTV decreasing by 4bps from 1.63% to 1.59% (APRC 3.5%, SVR 3.75%), £995 product fee

[FO13601] 85% LTV decreasing by 1bp from 1.74% to 1.73% (APRC 3.5%, SVR 3.75%), £995 product fee

[FO13602] 90% LTV increasing by 1bp from 2.33% to 2.34% (APRC 3.6%, SVR 3.75%), £995 product fee

 

RATE CHANGE: 5 year fixed rate remortgage

[FO13603] 60% LTV decreasing by 10bps from 1.98% to 1.88% (APRC 3.2%, SVR 3.75%), £995 product fee

[FO13604] 70% LTV decreasing by 5bps from 2.23% to 2.18% (APRC 3.3%, SVR 3.75%), £995 product fee

[FO13605] 70% LTV decreasing by 5bps from 2.43% to 2.38% (APRC 3.3%, SVR 3.75%), £0 product fee

[FO13606] 75% LTV decreasing by 6bps from 2.24% to 2.18% (APRC 3.3%, SVR 3.75%), £995 product fee

[FO13607] 75% LTV decreasing by 10bps from 2.48% to 2.38% (APRC 3.3%, SVR 3.75%), £0 product fee

 

Buy-to-let

RATE CHANGE: 2 year fixed rate remortgage

[FO13613] 70% LTV decreasing by 6bps from 2.39% to 2.33% (APRC 4.1%, SVR 4.25%), £995 product fee

[FO13614] 75% LTV decreasing by 16bps from 2.49% to 2.33% (APRC 4.1%, SVR 4.25%), £995 product fee

 

 

CORE RANGE

 

2 year fixed rate purchase

[FO13574] 60% LTV increasing by 50bps from 1.75% to 2.25% (APRC 3.6%, SVR 3.75%), £0 product fee

[FO13575] 70% LTV increasing by 46bps from 1.84% to 2.30% (APRC 3.6%, SVR 3.75%), £0 product fee

[FO13576] 75% LTV increasing by 1bp from 1.41% to 1.42% (APRC 3.5%, SVR 3.75%), £995 product fee

[FO13577] 75% LTV increasing by 41bps from 1.89% to 2.30% (APRC 3.6%, SVR 3.75%), £0 product fee

[FO13578] 80% LTV increasing by 6bps from 2.73% to 2.79% (APRC 3.7%, SVR 3.75%), £0 product fee

 

5 year fixed rate purchase

[FO13579] 60% LTV increasing by 1bp from 1.97% to 1.98% (APRC 3.2%, SVR 3.75%), £995 product fee

 

2 year fixed rate purchase – First-time buyer only £500 cashback

[FO13581] 85% LTV increasing by 1bp from 2.40% to 2.41% (APRC 3.6%, SVR 3.75%), £0 product fee

 

2 year fixed rate remortgage

 [FO13580] 80% LTV increasing by 6bps from 2.73% to 2.79% (APRC 3.6%, SVR 3.75%), £0 product fee

 

Overpayments:

Overpayments of up to 10% of the outstanding balance per annum are allowed during the initial deal period.

 

Early repayment charges:

2 year fixed rate: 2% until 30 April 2018, 1% until 30 April 2019

5 year fixed rate: 5% until 30 April 2018, 4% until 30 April 2019, 3% until 30 April 2020, 2% until 30 April 2021, 1% until 30 April 2022

 

Minimum loan amounts:

£25,000

 

For a complete listing of all our mortgage products, please visit ‘Our products’.

 

Transitional arrangements

You’ll be able to produce KFIs and submit applications online for existing deals up to 10:30pm on 14 December 2016.

 

Supporting documentation for online applications must be received in our Mortgage Centre in Birmingham by close of business on 28 December 2016.

 

Missing information process

Cases received before 15 December 2016 with missing information will be identified by the Broker Support Team, who will contact you to obtain this.  If the missing information cannot be completed on the same day, the case will not qualify for the expired deal.

 

If you are unable to submit a case online then you must submit a paper-based application and e-mail your BDM by midday on 15 December 2016. Requests received after this time will not be considered.

 

Your email must include in bullet points:

 

·         Your details (name, company and postcode)

·         Client name

·         Product to choose

·         Amount looking to borrow

·         Reason for paper application - if you have experienced a technical issue a clear description of the problem encountered with error code (if applicable) must be provided.

·         Whether you were trying to submit the application via the NatWest Intermediary Solutions website or Mortgage Trading Exchange?

 

Paper applications must be signed by all applicants and the original received at the following address by close of business 17 December 2016 for the rate to be honoured:

 

NatWest Intermediary Solutions

Broker Support Team

1st Floor

6 Brindley Place

Birmingham

B1 2 UU

 

Any cases that are submitted with missing information will not be upheld. Any cases submitted must have all supporting documentation by 30 December 2016.

 

If you have any questions around criteria or packaging please contact our LiveTALK team who will happily give you some guidance or if you have a complicated or a high value case you wish to discuss please give your BDM a call.

                                      

Changes to assessment of contractors’ income and maintenance payments

12th December 2016

 

We have introduced changes to the way we assesses the income of high earning contractors and the type of maintenance payments we will accept.

 

For contractors who earn more than £75,000 a year, we will now calculate their income as their average weekly contract income multiplied by 46, provided that they have received or will receive sufficient income from one or more contracts over a 12 month period that incorporates the date of application, have received at least 6 months’ historic income from one or more contracts immediately preceding the date of application and have had no more than a 6 week break between contracts in the 12-month period. We will also request copies of their latest 3 months’ consecutive personal bank statements.

 

In addition to already accepting income from court ordered maintenance and child maintenance, we will now accept income from family-based or non-court ordered maintenance and child maintenance provided that the payments have been in place for at least six months and are expected to continue at the current level for the foreseeable future, taking into account the age of children.

 

 

                                      

NatWest Intermediary Solutions wins two 5 star awards at the Financial Adviser Service Awards

25th November 2016

 

NatWest Intermediary Solutions won two 5 star awards last night at the Financial Adviser Service Awards 2016.

 

We earned a 5 star status for our broker service, being voted by intermediaries as the no.1 in the Mortgage Lenders and Packagers category, and we also received the Most Improved Lender Award.

 

These awards are voted for by intermediaries and are regarded as the blue riband measure for the financial services industry, not just mortgages.

 

                                      

New 95% LTV mortgages launched to replace Help to Buy: mortgage guarantee scheme deals

22nd November 2016

On Tuesday 22 November, we are launching two new 95% LTV purchase mortgages that will replace the current 95% LTV deals being offered as part of the Help to Buy: mortgage guarantee scheme, which is coming to a close at the end of the year. The two new deals, which will be added to our core range, are:

 

2 year fixed rate purchase - 3.69% (APRC 3.8%, SVR 3.75%), £0 product fee

5 year fixed rate purchase - 4.59% (APRC 4.2%, SVR 3.75%), £0 product fee

 

·         These products are available to first-time buyers and existing home owners who are buying existing properties for residential purposes.

·         New Build properties cannot be purchased with these deals – we have a specific range of deals to support those customers buying through the Help to Buy shared equity schemes.

·         The maximum property value is £600,000

·         Applicants must contribute at least a 5% deposit themselves.

·         There’s no limit on the amount of income an applicant can earn and repayment must be on a capital and interest basis only.

·         Property being purchased does not require to be the applicant’s main residence e.g. it can be a second home

·         Customers are permitted to own or have an interest in other properties after completion e.g. buy-to-let

 

Overpayments:

Up to 10% of the outstanding balance per annum are allowed during the initial deal period

.

Early repayment charges:

2 year fixed rate: 2% until 31 January 2018, 1% until 31 January 2019

5 year fixed rate: 5% until 31 January 2018, 4% until 31 January 2019, 3% until 31 January 2020, 2% until 31 January 2021, 1% until 31 January 2022

 

Minimum loan amounts:

£25,000

 

All customers who have applied for a Help to Buy: mortgage guarantee scheme product with us will continue to completion and no action is needed. There are no changes to the Help to Buy shared equity schemes.

 

Transitional arrangements

You’ll be able to produce KFIs and submit applications online for existing deals up to 10:30pm on 21 November 2016.

 

Supporting documentation for online applications must be received in our Mortgage Centre in Birmingham by close of business on 5 December 2016.

 

Missing information process

Cases received before 22 November 2016 with missing information will be identified by the Broker Support Team, who will contact you to obtain this.  If the missing information cannot be completed on the same day, the case will not qualify for the expired deal.

 

If you are unable to submit a case online then you must submit a paper-based application and e-mail your BDM by midday on 22 November 2016. Requests received after this time will not be considered.

 

Your email must include in bullet points:

 

·         Your details (name, company and postcode)

·         Client name

·         Product to choose

·         Amount looking to borrow

·         Reason for paper application - if you have experienced a technical issue a clear description of the problem encountered with error code (if applicable) must be provided.

·         Whether you were trying to submit the application via the NatWest Intermediary Solutions website or Mortgage Trading Exchange?

 

Paper applications must be signed by all applicants and the original received at the following address by close of business 24 November 2016 for the rate to be honoured:

 

NatWest Intermediary Solutions

Broker Support Team

1st Floor

6 Brindley Place

Birmingham

B1 2 UU

 

Any cases that are submitted with missing information will not be upheld. Any cases submitted must have all supporting documentation by 5 December 2016.

 

If you have any questions around criteria or packaging please contact our LiveTALK team who will happily give you some guidance or if you have a complicated or a high value case you wish to discuss please give your BDM a call.

NatWest launches new Intermediary website

3rd November 2016

NatWest Intermediary Solutions today launched its new web site that will provide brokers with a much improved experience by redesigning its navigation and content.

 

From the home page, brokers will quickly be able to register or log in, submit business and access a number of helpful tools including its LiveTALK instant messaging service, its popular affordability calculator, the ‘real-time’ Mortgage Application Tracker and its new A-Z of lending criteria.

 

Sarah Taylor, Head of Service Development, NatWest Intermediary Solutions said: “Our research showed that one of the key reasons that brokers visit our web site is to find an answer to a query about criteria. So, we have introduced a new  A-Z of lending criteria that provides a comprehensive run-down of many of the common policy queries that get raised.

 

“Another common reason for a visit is to check on processing timescales. We have included an overview of these on the home page so that intermediaries can quickly find information about things such as average speed to offer timescales for both purchase mortgages and remortgages, the date of applications that have been progressed to underwriting or require further information and wait times for LiveTALK and telephony.”

 

The site also offers brokers the opportunity to download sales literature, forms and guides and an up-to-date list of current mortgage deals. 

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