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NatWest Intermediaries
NatWest Intermediaries
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A-Z Lending Criteria
Property and Valuation
New Build
Interest Only
Self-employed
Contractors
Buy to Let
Buy to Let - Small and Portfolio landlords
Buy to Let - First-time Buyers and Non-Owner Occupiers
First-time Buyer
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Northern Ireland
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NatWest Intermediary Solutions
Service Levels
. . .
Service levels
View current processing times
ONLY FOR USE BY MORTGAGE INTERMEDIARIES
Current Processing Times (working days)
Pre-Underwriting
Day 2
Key application, collect fees, and instruct valuations
Underwriting
Day 3
New business
Product transfers
Day 2
Offer Issues – where not Straight Through Processing (STP)
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Assess Further Information
Day 3
Assess Further Information/Case Amendments
Broker registrations
1 day
Following verification by your Firm/Network
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Telephony average wait time
7 minutes
LiveTALK average wait time
4 minutes
Pre enquiries call answering time
3 minutes
Ported Mortgage Illustration requests
Day 1
Request received date
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Cases offered within 7 days
44%
Average speed in this group = 5 days
Cases offered within 8 to 14 days
31%
Average speed in this group = 11 days
Ported Mortgage Applications
2 days
On top of our reported SLA's quoted above
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