Ideally have your premier insurance Policy reference number ready, but don't worry if you can't find it. It just makes the process a little quicker. We'll take time to understand the detail of your claim. The more details you can give us during your first call, the quicker we can process your claim. We may ask to see some documents, like photos, quotes, invoices or receipts. We'll let you know what we need and how you can send them to us.

Your dedicated Claims Hander will manage the entire process, liaising with 3rd parties if necessary. We will provide you with updates on your claim's progress whenever you need them.

If we asked you for documents, we may be able to validate your claim based on the information you've sent us. We'll settle your claim via a repair, replacement item(s) or a cash payment.

If you need specialist support, we will arrange for that to be done as quickly as possible.

If a third party is liable for your damage or loss, we will look to recover costs of the claim from the other side, including any excess you may have paid.