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For pre application, post application and technical queries
Call our Business Development Team or use LiveTALK
- You’ll get the answers you need quickly. We can help you:
- Before you submit a mortgage application to us
- With progress of your customers mortgage application.
- With any technical enquiries when you are submitting your customer’s mortgage application.
- Contact us on: 0345 026 0008 (Relay UK: 18001 0345 026 0008). Calls may be recorded for training and monitoring purposes.
- Opening times: Monday – Friday 9am – 5pm
LiveTALK
- Simply send us your question on LiveTALK.
- LiveTALK will pop up on our website when we’re online.
For post application enquiries please check Case Tracking first
- You can self-serve if you need to make an amendment to the product in an in-flight application.
- You can track the progress of the change or check where we are up to with your customer’s mortgage application.
- There is no need to call us for these requests please check our systems here.
Sending information to us
Upload supporting documents securely within our Broker Portal.
You’ll be able to view all outstanding supporting information and receive real time confirmation that your document has been successfully received.