Consumer Duty

Guidance for Intermediaries and Distributors

ONLY FOR USE BY MORTGAGE INTERMEDIARIES

Our approach

Our approach to meeting the Products & Services Outcome and Price & Value Outcome – product information for distributors of our mortgage products.

To fulfil our responsibilities as the Manufacturer under PRIN 2A.4.15R and PRIN 2A.3.12 R (2) product information sheets have been provided to enable you to comply with your responsibilities as a Distributor under the Consumer Duty requirements.
 
There are four product information sheets covering our residential mortgage range:
First time buyers.
Purchasers.
Remortgaging.
Product transfer/switching.
 
This information is intended for intermediary/distributor use only and should not be provided to customers.

Purchase

Important information for distributors of our purchase products

Remortgage

Important information for distributors of our remortgage products

First time buyer

Important information for distributors of our first time buyer products

Product transfer/switcher

Important information for distributors of our product transfer/switcher products