Getting the quickest answers

Broker Portal log in

Case tracking

On this page

Pre and post application queries

Sending information to us

For pre application, post application and live chat

The quickest way to get the answers you need is online.

Please view our A-Z lending page for all the information you need on policy or technical queries.
We regularly update our service levels, you can access them here.

Technical queries

Please use our broker portal guidance when you are submitting your customers mortgage application

Please check Case Tracking.
You can self-serve and make product amendments to in-flight applications.
You can track changes or check where we're up to with your customer’s mortgage application.
There is no need to call us for these requests please check our portal here.

Upload supporting documents securely within our Broker Portal.

You’ll be able to view all outstanding supporting information and receive real time confirmation that your document has been successfully received.

If you’ve got any other questions

Contact us on: 0345 026 0008 (Relay UK: 18001 0345 026 0008). Calls may be recorded for training and monitoring purposes.
Opening times: Monday – Friday 9am – 5pm