Service levels

ONLY FOR USE BY MORTGAGE INTERMEDIARIES

Current processing times

If your query relates to multiple tasks, please add the relevant processing times together.

Applications in Progress

Underwriting of a fully packaged case 4 days*

 

Assessing Further Information Pre-Offer

 

3 days

 

Valuation assessments

 

3 days

 

Post Valuation Queries

 

5 days

 

Issue/ Reissue of offers

 

3 days

 

Assessing Further Information Post-Offer

 

4 days

 

Product Transfer offer - where outside of Straight through process (STP)

2 days

*For ported applications please allow an extra 2 days.

Illustration and registration requests

Ported Mortgage Illustration Requests

 

2 days

Broker Registrations (following verification by your firm/network)   

                                                       

2 days

Business Development Centre

Chat to us

1 minute

 

Call us

 

3 minutes

Average wait times.